The bank sent us a cheque but we are very wary about what to do

Eight years ago, my wife and I closed our joint current account with HSBC and transferred our funds to Nationwide.

Three years ago, we moved from Surrey to Shropshire. Then, out of the blue last week, my wife got a £50 cheque from HSBC saying it was for compensation because the “quality of the service she received from us did not meet the standard we would expect to give”.

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