An emergency plumber told us it needed fixing, but the pilot light had just gone out

When the boiler stopped working in the house that we had just moved into, I called out an emergency plumbing firm, ERG Facilities, to fix it.

The plumber arrived the next evening – nearly a day later than agreed – and after a brief once-over, decided that the fan was at fault, even though I have since discovered that this boiler doesn’t have a fan. He told me he would get the part in the morning and would return later that day. For this, I was charged £150.

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