Consumer group Which? says travel agent still has not given all money back to customers over pandemic, despite promise to regulator

The travel booking website Lastminute.com has broken the promise it made to the regulator to repay all outstanding refunds to holidaymakers, a Which? investigation has revealed.

After months of breaking the law on cancelled holiday refunds, the online travel agent was investigated by the Competition and Markets Authority (CMA) in December. By then, its customers were owed more than £7m in refunds. Lastminute.com then promised the regulator it would refund all package holidays that were cancelled on or before 2 December 2020 by the end of January 2021.

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