Our travel agent seems to have ceased trading but we paid £1,496 on the card which we can’t get back

I feel badly let down by John Lewis Financial Services as it has declined my £1,500 credit card claim.

Back in March 2020, I visited a local travel agent and used my card to pay a deposit on a coach holiday. A week later I paid the remaining balance, again using the card. In total I spent £1,496.

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