We are due £377.62 and were promised a refund – but that was six weeks ago

Two days after switching energy supplier from Utility Point, I received an email from the ­company informing me that my account was in credit by £377.62, which would be refunded within 10 working days.

Six weeks on, I have still not received it. Online reviews suggest that, like myself, many people were attracted to cheap deals, but then found direct debits were soon increased and are still waiting for overpayments to be returned.

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